- How Can I Edit My Registration Details?
- How Does The Nando's Card Work?
- What Do You Do With My Registration Data?
- Where Can I Pick Up A Nando's Card From?
- What Rewards Can I Get With My Nando's Card?
- How Much Do I Have To Spend To Earn A Chilli?
- Why Do I Have To Register My Nando's Card?
- How Do I Check What's On My Nando's Card?
- Help! I've Lost My Nando's Card!
- I've Forgotten My Nando's Card, Can I Still Earn A Chilli?
- Can I Redeem More Than One Reward At A Time?
- Why Do Rewards Expire?
- Will My Rewards Expire?
- How Do I Reset My Password?
- I've Still Got An Old Paper Copy Loyalty Reward Card, Can I Use It?
- I've Opted In To Receive Emails, How Often Will Nando's Email Me?
- Why Aren't I Receiving Emails From You?
- Why Can't I Register My Card?
- Can I Have Multiple Cards?
- Why am I being asked to change my Nando’s Card/Takeaway password?
Offers and Discounts
High 5 / Black Card
Do You Sell Gift Cards?
Yes! If you fancy purchasing one, pop in to any of our restaurants, or have a look in popular supermarkets or high street shops. There's no gift quite like a PERi-present! For more information about our gift cards please click here.
What if I've lost my Gift Card?
If you registered your Gift Card, we’ll be able to issue you a new one (phew!). Get in touch with us here and we’ll get a new one out to you. If you haven’t registered your Gift Card, we’re unable to replace it for you.
When does my Gift Card expire?
Your Gift Card will expire 18 months from the date of your last activity (either spending money from your Gift Card or topping it up). We don’t expect you to remember the exact date you last visited us, so you can check the date and balance here. You can also register your Gift Card on this page to protect the balance.
Can I top up a Gift Card?
Yes you can! To keep the good times rolling, just pop in to any of our restaurants and ask at the till to top your Gift Card up. If the Gift Card was originally purchased from our restaurant, it can be topped up with anything from £5-£100. If it was purchased from a retailer (e.g. from a supermarket), it can only be topped up with £20. If you want to top it up with a smaller amount, you can always buy a shiny new Gift Card from the restaurant when you visit us. Make sure you register your card here so that we can replace it if you lose it.
How Can I Edit My Registration Details?
How Does The Nando's Card Work?
It's pretty simple really. Spend over £7 on your PERi-PERi fix, and earn a Chilli. It doesn't matter if you spend £7, or £70, that Chilli is yours (just remember to hand over your Nando's Card at the till before you order). In three visits time, you'll have your Green Reward, just like that. If you forget to bring your Card (we understand accidents happen) ask for a Forgotten Card code before you order and add your earned Chilli on later here. Claiming a reward? Just ask when you order (and make sure you've registered your Card!). See, we told you, simple.
What Do You Do With My Registration Data?
We’ll use it to get in touch with you about any orders you’ve placed (like dropping you an email to confirm we’ve got your order). If you tick the box to opt-in, we’ll send you occasional newsletters from Nando’s (so you’ll hear about the latest competitions and new things on the menu first!) Don’t worry, we won’t pass your details on to third parties for marketing purposes. And, really importantly, if you give us your Nando’s Card number, that means that we can add on any chillies that you earn.
Where Can I Pick Up A Nando's Card From?
Pick up a Nando's Card in any of our restaurants. Ask for one before you order and you can earn your first chilli on the exact same day! Register the card online and make it officially yours (that way if you lose it, we can save all your rewards and chillies).
What Rewards Can I Get With My Nando's Card?
Rewards you want, and rewards you shall have!
Your reward options are:
3 Chillies = Green Reward: ¼ chicken, or any Fire-Starter (excluding Altogether Now and Wing Roulette)
6 Chillies = Orange Reward: ½ chicken or any single wrap, burger or pitta (excluding steak products, Chicken Thighs, Chicken Wings, Chicken Butterfly, Sunset Burger, Butterfly Burger)
10 Chillies = Red Reward: a whole chicken, or any single combination meal with regular sides (excluding steak products, Double Chicken Burger/Pitta/Wrap + 1 or 2 regular sides).
Your Chillies are displayed on a Chilli wheel, which counts up to 10. Once you reach 10, the wheel goes back to the beginning, but you can go around the wheel as many times as you like. Think of it like a chilli clock, but with rewards earned along the way. Don't panic when the wheel starts recounting, your Chilli count carries on going, and your rewards are banked, ready for your next PERi-fix on us. Before you rush off to claim your hard earned rewards, make sure you register your Nando's Card, because you can only claim your rewards once you've done it. It's quick and easy and only takes a few minutes, and what's that compared to a lifetime of rewardy-goodness? Register your Nando's Card here if you haven't already.
How Much Do I Have To Spend To Earn A Chilli?
Spend £7 or more and earn a chilli. There's a limit of one chilli, per day, per customer. Wanna know more? Have a look here.
Why Do I Have To Register My Nando's Card?
Registering your Nando's Card keeps your rewards safe (in case you lose your Nando's Card), and also means you can claim your rewards. In fact, we're so keen on you registering your Card, we'll give you a chilli just for doing it. While you're registering, you can opt in to receive emails from us, meaning we can remind you to use your rewards in good time before they expire. We'll also email you with exclusive invitations, competition and insider gossip. Pretty nifty really.
How Do I Check What's On My Nando's Card?
There are three ways to check your Nando’s Card balance:
1) By logging on at: www.nandos.co.uk/card/login
2) Via the Nando’s App (click here to find out more about our App)
3) At the till in any restaurant Check out what banked rewards you have ready for claiming, and have a look at your chilli count to see how many visits you've got to go until you earn your next reward.
Help! I've Lost My Nando's Card!
Don’t panic! As long as you have registered your Nando’s Card, we can send you a replacement with all the chillies and rewards on. Phew! All you need to do is log in to our Lost your Nando’s Card page, and we'll get a new one out to you. If you didn’t register your Nando’s Card, we can’t replace your chillies or rewards, and all is well and truly lost (sorry!). You'll have to pop in to your local restaurant, and pick up a new Nando's Card.
I've Forgotten My Nando's Card, Can I Still Earn A Chilli?
If you forget to bring your Nando's Card when you visit us (we understand accidents happen), ask for a Forgotten Card code before you order. You'll get a code on the bottom of your receipt, which you can then add on via our website here. Forgotten Card codes are only valid for 180 days, so make sure you use it before then!
Can I Redeem More Than One Reward At A Time?
Yes! The ball is completely in your court. Feeling a Friday feast? Then you redeem those rewards and don't let anyone stop you. Craving a cheeky Tuesday treat? Claim any of your rewards alone, in any order you like. You don't need to spend anything to claim a reward, just walk up to the till, hand over your Nando's Card and ask for your reward (but don't forget to say please). Just make sure you've registered your card here or you can't redeem anything!
Why Do Rewards Expire?
Why is the sky blue? Why did the chicken cross the road? Some questions are hard to answer. So for now we'll just say, we want you to use your rewards, and we reckon a year is long enough to be able to do that.
Will My Rewards Expire?
All good things must come to an end! Rewards must be redeemed within one year of being earned. Don't worry, we don't expect you to remember the exact date you earned your rewards, so you can either Log In and see when your rewards expire, or wait for our reminder email that your reward will be expiring soon. If you've got a Forgotten Card code, keep in mind that they are only valid for 180 days. Here's the small print.
How Do I Reset My Password?
To reset your password, just visit our website here. Fill out the form with your email address/Nando’s Card number and date of birth, and we’ll send you an email with a link to reset your password. Pretty simple really! (This can only be done on our website, not the App!).
I've Still Got An Old Paper Copy Loyalty Reward Card, Can I Use It?
No can do, we're afraid! As of the 1st July 2014, paper is no more. The paper Loyalty Reward cards expired in February 2013, which we then extended to June 2014 to give you a whole year to use any unspent rewards. If you've still got one, they're basically vintage now!
I've Opted In To Receive Emails, How Often Will Nando's Email Me?
We promise not to turn into a needy friend, we're cooler than that. We'll only send you an occasional email with important news, such as new menu releases, competitions and exclusive offers. You'll basically become part of our exclusive Nando's club, how fancy!
Why Aren't I Receiving Emails From You?
You've opted out! To opt back in, click here. If you're pretty sure you haven't opted out, give us an email at email@example.com and we'll look into it.
Why Can't I Register My Card?
There’s a few reasons you might be having trouble.
Your email address is a high-security one. If this is the case, our emails might be sent straight your junk or spam folder, so have a quick check there. Email addresses with a private domain (such as work email addresses, or ones that end with .ac.uk) will have a higher security. If you’ve registered with this type of email, we’d suggest trying again with a different email, such as a Hotmail or Gmail email address. Or, you could always contact your email provider to have the security settings lowered.
Your Nando’s Card has not been registered correctly. When you registered your email, you should have received an activation email with a link. You need to click this link to successfully register. If you haven’t done this, visit our website and redo the registration process. When you get the email, click the link. You can only click the link once, and then it becomes invalid.
Still not working? Give us a call on 0800 975 8181, Monday-Friday between 9am-5:30pm.
Can I Have Multiple Cards?
Only one email address can be registered to a Nando's Card, and only one Chilli can be earned per customer per day. So really, there's no need to have more than one Nando's Card (too much of a good thing and all that!). If you do have more than one Nando's Card, we cannot transfer the Chillies or rewards over to another card. If you lose your Nando's Card, you can then report it to us as lost here and we can replace it (and all your Chillies and rewards) and get a new one out to you lickety split.
Why am I being asked to change my Nando’s Card/Takeaway password?
We’ve updated our password policy to meet a tougher set of criteria. This means we’ll ask you to change your password from time to time to make sure your hard earned Chillies and Rewards are kept super safe.
Offers and Discounts
How Does Your Emergency Services Discount Work?
As our little way of saying thanks, we offer a 20% discount to Police, Fire Services, Ambulance service and NHS staff. To use this discount, we need to see a valid photocard ID card before payment (it's best to show your ID before placing your order). The 20% discount is applied to the card holders order, up to an order value of £20, and can only be used once a day. The discount only applies to the purchase of food and drink. We also offer a Military discount (Army, Navy, RAF) which works in exactly the same way, for which we'll need to see a valid Military photo ID card. Unfortunately, discounts cannot be applied to Delivery, Online Takeaway orders or Deliveroo orders. As long as the total order amount comes to over £7 after discount, you can still earn a chilli with your Nando’s Card.
How does your Gardaí and Medical and Services discount work?
We offer a 20% discount to Gardaí and Medical staff on the production of a valid ID card only. The discount is valid for the ID card holder’s purchase only (up to the value of €20).
Do You Have A Loyalty Card?
We do indeed! Pick up a Nando's Card from any of our restaurants. Please note that these are the only discounts we offer nationally.
High 5 / Black Card
What Is A High 5 / Black Card?
You’ve heard rumours about it – a card that magically provides free Nando’s for a whole year. The mythical Nando’s High Five card – can you be sure it really exists? Or, like unicorns and Robin Hood, is it just a legend – one created by Nando’s to give fans a holy grail to yearn for? All we can tell you for certain is that no-one who’s requested a card, no matter how politely, has ever received one. Asking for one is simply the biggest taboo – a definite no no. What’s also true is that we love each and every one of you – that’s why we show our gratitude with a wealth of other Nando’s treasures such as our Loyalty Card, Competitions and Promotions. You can make the most of these by following us on Twitter and Facebook... fact!